Your Privacy Matters to Us
We built hoki99 around your trust. This privacy policy explains how we collect, use and protect your personal information when you open an account, deposit via DANA, OVO...
How We Handle Your Information
When you join hoki99, we collect information needed to verify your identity, process deposits through DANA, OVO, GoPay and QRIS, and deliver our live dealer casino, slots and sportsbook services. We use encryption and industry-standard security protocols to protect your account details. Your information is never sold to third parties. We comply with data protection laws in supported regions and retain your
data only as long as necessary to provide our services and meet legal obligations.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Privacy Questions? Reach Out
Email Support
Contact our privacy team at [email protected] with any questions about how we handle your personal data, account security or payment information.
Live Chat
Our support team is available 24/7 via live chat on hoki99.win to answer privacy concerns and help you understand your data rights.
Account Settings
Manage your privacy preferences, review connected payment methods and update personal details directly in your hoki99 account dashboard.
Why Your Privacy Is Secure With Us
Encryption Standard
All transactions through DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your payment details never touch our servers unprotected.
Compliance Framework
We follow data protection regulations in supported Indonesian regions and maintain audit trails for all account activity and payment processing.
No Third-Party Sales
Your personal information is never shared with advertisers, brokers or external marketers. We use it only to run hoki99 and improve your experience.
Regular Security Reviews
Our infrastructure undergoes regular penetration testing and security audits to identify and close vulnerabilities before they affect your account.
Transparent Logging
We maintain detailed logs of who accesses your data and when. You can request an audit trail of your account activity at any time.
Incident Response
If a security issue occurs, we notify affected users immediately and provide clear steps to protect your account and payment methods.
Consistency Across Our Platform
| Live Casino Tables | Privacy protections for live dealer sessions are identical to slot lobbies and sportsbook markets — same encryption, same audit standards. |
|---|---|
| Mobile & Desktop | Whether you access hoki99 on your phone or desktop, your data handling and security protocols remain consistent across all devices. |
| Payment Methods | DANA, OVO, GoPay and QRIS deposits follow the same privacy framework. No payment method receives weaker or stronger data protection. |
| Account History | Your session logs, bet history and transaction records are protected under the same encryption and retention policies across all features. |
| Third-Party Integrations | Game providers like Pragmatic, Evolution and PG Soft access only the data needed to run their titles — never your full account profile. |
| Policy Updates | When we update this privacy policy, we notify you via email and in-account message. Changes take effect 30 days after notice. |
| Data Portability | You can request a copy of all personal data we hold about you in a portable format within 14 days of your request. |
What Defines Our Privacy Approach
Minimal Collection
We ask only for information essential to verify your identity, process DANA, OVO, GoPay and QRIS deposits, and deliver live casino and sportsbook services.
Purpose Limitation
Your data is used only for the services you've requested. We never repurpose account information for marketing, profiling or secondary uses.
Retention Clarity
We keep your personal information only as long as your account is active, plus a retention period required by law in supported regions.
Access Rights
You can view, correct or delete your personal data at any time through your account settings or by contacting our privacy team.
Cookie Transparency
We use cookies to remember your preferences and session state. You can manage cookie settings in your browser or account dashboard.
Breach Notification
If your data is compromised, we notify you within 48 hours with details of what occurred and steps to secure your account.